Managing the Travel Business Diploma


With more than 1 billion international trips each year, the travel industry offers travel professionals excellent business opportunities. This course will help you take advantage of these opportunities by improving your skills in supervising and managing people and by building business relationships based on win-win negotiating strategies. Learn how to be competitive by developing new products and market them effectively. You will also gain insight on agency accounting procedures to build business plans that lead to good financial health.

What you will learn

Upon completing this course you will have the skills to:

  • Increase your opportunity for career advancement
  • Become entrepreneurial and creative
  • Open your own travel agency or tour company
  • Grow your business and profits
  • Improve operational processes

Key topics

  • Managerial and negotiation skills
  • Marketing and pricing
  • Tour production and event planning
  • Administration and accounting
  • Laws related to the travel industry

Who should attend

This course is recommended for:

  • Agency administration
  • Mid-level managers and supervisors
  • Agency back-office personnel
  • Travel Managers

Certificate awarded

An IATA Diploma is awarded upon successful completion of the final examination.

Exam information


    • Exam Method: Online exam with remote supervision or an exam in one of IATA’s Exam Centers (where physical presence is required)
    • Exam Format: Multiple Choice questions. Open Book. Foldout Maps are not permitted
    • Number of questions: 100
    • Time Allowance: 3 hours
    • Passing Grade: 60 correct answers
    • Distinction Grade: 85 correct answers
    • Number of exam attempts: 2